Vélo de Montagne Hardtail - Moonraker (27,5") - Gris foncé

I'm extremely frustrated with my experience purchasing this bike. I bought it on sale and thought it was a good deal at first. I expected it to be ready to ride—not to spend the entire summer dealing with ongoing issues.

Right from the start, after the initial service from Sport Chek, I got home and discovered the speed controls were installed upside down. I brought the bike back to have that corrected. Once home again, I noticed the screws for the water bottle holder wouldn’t come out—so I returned it again.

When I was told the bike was ready, I went to the store to pick it up, only to find out nothing had been done to fix the issue. The manager then offered to replace the bike with a new one. But incredibly, when I got home with the replacement, it had the exact same problem with the water bottle screws.

I returned to the store again, and was told they’d look into it—possibly arrange for another replacement—and that someone would call me back within a day or two. A week passed with no news, so I called myself. Now I’m being told the manufacturer needs to replace the entire frame, and that could take up to a month.

That means I’m likely losing the entire summer—the very reason I bought the bike in the first place.

This has gone far beyond frustrating. I bought this bike to enjoy the season, and all I’ve had are delays, repeated trips to the store, and a bike I still don’t have.

I'm quite sure no one from the company reads this comment section—but I sincerely hope someone will step up and provide a real solution now, not just a waitlist and another month without a working bike.

Had this bike two years, haven't ridden nearly as much as I intended, perhaps 10-15 times total and the chain recently snapped. I have had to repair and tighten a number of things on this bike in the limited times I have used it. I'm not opposed to maintenance, but not this often. Save your money and buy something else.

Excellent Bike, very satisfied with Quality and price. Service was timely and polite. Great service.

I bought this bike last year and rode it to work for about three months (2-3 days per week) on smooth roads and paved paths. The repairs required to get it ready for this season would cost me more than the original price of the bike. I called Sportcheck about it and they said there is nothing that could be done and I am out of luck.

The bike turned our to be a total lemon and I didnt get any support, and now I have to buy a different bike. Dont buy it!

Daughter loves this bike! Very light and smooth to go up hills and the friction is awesome as well.